TICKETS:
Q: Where can I purchase tickets to Virginia Theatre movies and live events?
A: Tickets to all public films and live events can be purchased at the Virginia Theatre Box Office, online at thevirginia.org, or charge by phone at (217) 356-9063.
Q: When is the Box Office open?
A: Monday through Friday, 10am to 5pm plus two hours before every film and live event.
Q; What payments types are accepted?
A: The following payment types are accepted:
- Cash (walk-up only)
- Check (walk-up only), made out to Champaign Park District
- Credit Card (Visa, MasterCard, Discover, and American Express)
- Full payment is due at time of purchase
Please note that all sales are final. No refunds, returns, or exchanges.
Q: Are there fees if I buy my tickets in person?
A: Yes, an additional service charge is applied to ticket purchases at all points of sale: online, by phone, and in person.
Q: Do you offer refunds or exchanges?
A: All ticket sales are final. Sorry, no refunds or exchanges allowed.
Q: What if I can no longer attend a show?
A: We recommend offering your tickets to a friend or attempting to sell them (at face value or less) through your social media accounts or a ticket resale site. You can also transfer ownership of your tickets.
Q: What should I do if I lose my tickets?
A: Please contact the box office at (217) 356-9063 and we will do our very best to assist you.
Q: What should I do if a show I have tickets for is cancelled?
A: In case of event cancellation keep your ticket and contact the theatre for more information. If a show is cancelled or postponed, the Virginia Theatre will make every effort to get information out to ticket holders via local media and direct patron contact. If an event is rescheduled, your original tickets will be honored at the new date.
Q: Does the Virginia Theatre sell tickets through any other ticketing site?
A: There are many third-party websites offering to resell tickets to shows at the Virginia Theate. For the best available seats—at the originally advertised price—and to reduce the risk of fraud, you may purchase tickets through the Virginia Theatre box office, at the Virginia Theatre’s official website (thevirginia.org), or charge by phone at (217) 356-9063.
Please note that only valid Virginia Theatre tickets will be honored at the door. If you purchase tickets through a third party, such as a ticket broker, the third party must be duly authorized by and registered with the State of Illinois and comply with applicable law. Tickets sold in violation of the law may be confiscated without compensation.
Q: How do I get my Will Call tickets?
A: You may pick up Will Call tickets at any time during box office hours. The Virginia Theatre box office is open Monday through Friday, 10am to 5pm, and also 2 hours before every live event and film screening. Please remember to bring a photo ID with you!
Q: Can I show my tickets on my phone?
A: Yes! If you choose our Print-at-Home option, you can scan your digital ticket QR code for entry at the door, right from your phone or other mobile device.
Q: When do tickets usually go on sale?
A: To get the latest up to date information on new shows, ticket on-sale dates, and exclusive pre-sale opportunities, please sign up for our E-Newsletter here!
Q: What does it mean to “Subscribe” at the Virginia Theatre?”
A: Every season, the Virginia offers a number of shows in our “VT Series.” Subscribers are theatre patrons who make a qualifying purchase of three or more VT Series shows. As a Subscriber, you get:
- Discounted tickets to VT Series shows
- First choice of premium seats at VT Series shows
- Option to keep your same seats when you renew next year!
For more, or to order your Subscription today, stop by our Box Office or call us at (217) 356-9063.
Q: Do you offer a senior discount?
A: Most Virginia Theatre film screenings are offered with a standard all-ages price of $7.00. Live performances are each offered with their own individual pricing, which in some cases includes a senior discount. Please visit thevirginia.org to see the available price points or call the box office at (217) 356-9063 if you have questions about specific shows.
Q: Does my infant need a ticket?
A: Tickets are always required for every patron, of any age, for every show—one admission per ticket. Infant comp tickets are available at select performances. Please inquire with the box office prior to ordering tickets.
Q: Do you sell gift certificates?
A: Gift Certificates are currently unavailable at the Virginia—please check back soon!
THEATRE POLICIES:
Q: Can I take photos or video during a show?
A: Photography of any kind, video recording, and use of cell phones and texting devices while attending events is prohibited unless otherwise indicated.
Q: Can I bring my own food or drink in to the Theatre?
A: No outside food or beverages are allowed in the Virginia Theatre at any time.
Q: What is your bag policy?
A: For everyone’s safety, the Virginia Theatre inspects all bags upon entry of the theatre. Please allow extra time for this process.
Q: What items are prohibited at the theatre?
A: Outside food, beverages, and weapons of any kind (including pepper spray) are strictly prohibited in the venue and may result in ejection without refund. No large cameras or professional rigs will be allowed at any performances.
Q: What time do doors open?
A: The Virginia Theatre box office opens a minimum of 2 hours before every show. Doors to the open for seating 45-60 minutes prior to curtain depending on the show.
Q: What if I arrive late to a show?
A: Latecomers will be seated at the discretion of the production.
Q: Will I be allowed re-entry if I leave before the end of the show?
A: Entry and re-entry to the theater is not guaranteed once a performance has begun. Please plan your evening accordingly.
Q: Is there a lost and found?
A: If you believe you have lost something during your time at the theatre, please contact our box office at (217) 356-9063 and we’ll try to help reunite you with your missing item(s).
AROUND THE THEATRE:
Q: Where is the Virginia Theatre?
A: The Virginia Theatre is located at the corner of Randolph Street and Park Avenue in downtown Champaign, Illinois. The street address is 203 West Park Avenue, Champaign, Illinois, 61820. [Map]
Q: Where can I park?
A: Parking is available in metered spaces on the streets surrounding the Virginia Theatre. Please see individual meters for enforcement times and rates, as they do vary. The City of Champaign Hill Street Parking Deck is located at 123 West Hill Street, just 1½ blocks North of the theatre. Click here for more information on the Hill Street Parking Deck and other available municipal parking lots.
Q: Are there hotels nearby?
A: You bet! There is a wide range of hotels within a short distance of the Virginia Theatre (Visit Champaign County).
Q: Are there restaurants near the theatre?
A: Located in the heart of downtown Champaign, there are dozens of great cafes, restaurants, and bars within a short distance of the theatre (Link).
Q: Is there valet parking?
A: The Virginia Theatre does not offer valet parking service.
Q: Do you have booster seats for small children?
A: Yes, we do! Simply ask an usher or grab one in the lobby on your way in.
ACCESSIBILITY:
Q: What options do you have for accessible seating, hearing assistance, or other accommodations?
A: The newly-restored Virginia Theatre has updated its restrooms to be ADA-compliant and now includes transfer seating on both levels plus wheelchair-accessible seating on the auditorium’s main floor. Up to 18 wheelchairs may be accommodated with one companion seat available per wheelchair.
Single-occupant bench seating is also available, intended for any patron using adaptive technology or others seeking accessible seating. These seats have a padded, fabric-covered seat (measuring 32″ W x 19″ D) with a 1,000 lb capacity and a padded back. Incl. polished wooden armrests.
If you have questions regarding these seating options, please contact the theatre box office at 217/356.9063.
The theatre is equipped with an elevator allowing access to the building’s upstairs lobby and restrooms. Please note that the Virginia’s mezzanine and upper balcony seating are still accessible only via stairs. The venue has also updated its public restrooms to be ADA-compliant.
Assisted listening devices are available upon request at no charge. A single earpiece bud, ear speaker, or neck loop may be used by patrons to enhance their enjoyment of films, spoken word events, and live performances. Devices may be obtained at the box office before the show. A credit card, driver’s license, or other form of ID is required.
Sign Language interpretation can be made available for events, upon request. Please give a minimum of two weeks’ notice to the box office.
For specific questions about assisted listening devices, accessible seating, or other accommodations, please call the box office at 217-356-9063.
TOURS:
Q: How can I take a tour of the Virginia Theatre?
A: A virtual tour of the historic Virginia is available here: https://my.matterport.com/show/?m=CtgGgGGPiJx&play=1&qs=1
Free in-person tours are offered by appointment. To schedule, simply call 217-356-9063, or email mitch.marlow@champaignparks.org. Donations to the Virginia Theatre Restoration Fund are encouraged.
